Privacy Policy
Last Updated: June 14, 2026
Welcome to Shevolia (referred to as “the Site”, “we”, “us”, or “our”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how Shevolia collects, uses, processes, discloses, and protects information gathered from both customers (buyers) and vendors (sellers) using our multi-vendor marketplace platform.
By accessing or using our website, services, or purchasing products through the marketplace, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To provide a seamless multi-vendor shopping and selling experience, we collect several types of information:
A. Information Provided Directly by You:
Account Registration (Buyers): Name, email address, password, billing address, shipping address, and phone number.
Vendor Registration (Sellers): Business name, store name, commercial registration/identity documents, tax info, bank details, payout preferences, and customer service contact details.
Order and Transaction Information: Details of products ordered, cart history, and preference swatches selected.
Communications: Messages, inquiries, or dispute communications exchanged between buyers and vendors through our integrated live chat and messaging system (Better Messages).
B. Information Collected Automatically:
Device and Technical Data: IP address, browser type, operating system, device type, referring URLs, and pages viewed.
Usage and Cookie Data: Information on how you interact with our platform (products viewed, added to wishlist, comparisons made). This is tracked via tracking cookies and system caches.
2. How We Use Your Information
We process your data to fulfill our services and operate the marketplace safely:
To Facilitate Marketplace Transactions: Processing payments, managing order fulfillments, and allowing vendors to handle shipping to your address.
Account Management: Maintaining vendor store profiles and buyer dashboards.
Customer Support & Communication: Enabling buyers and sellers to communicate regarding product variations, order customisations, or returns via internal messages.
Platform Optimization: Utilizing tools (like WP Fastest Cache) and performance tracking to enhance user design and site speed.
Security & Fraud Prevention: Verifying vendor accounts, preventing fraudulent orders, and ensuring safe financial payouts.
3. How Information is Shared Within the Multi-Vendor Ecosystem
Because Shevolia is a multi-vendor marketplace, sharing certain data between parties is vital to completing your order:
Sharing with Vendors: When a customer purchases a product from a vendor store, that specific vendor receives the customer’s name, shipping address, and phone number to fulfill and deliver the order. Vendors are strictly prohibited from using this data for unsolicited marketing outside the Shevolia platform.
Service Providers: We share necessary data with trusted third-party services that handle payment gateways, shipping/delivery couriers, and hosting providers.
Legal Obligations: We may disclose your information if required by law or to protect our rights, safety, or compliance requirements.
4. Cookies and Tracking Technologies
We use cookies, variation swatches tracking, and similar web technologies to enrich your browsing experience:
Essential Cookies: Required for logging in, managing cart data, and utilizing product comparisons.
Analytics and Caching Cookies: Used to remember your preferences and optimize page loading times via caching modules.
You can manage or disable cookies via your personal browser settings; however, certain marketplace features (like saving items to your wishlist) may not function optimally as a result.
5. Data Security
The security of your personal data is a top priority for us. We implement modern electronic and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet is 100% secure.
6. Data Retention
Customer Accounts: We retain your personal data as long as your account remains active.
Vendor Accounts: Vendor business records are retained in compliance with standard e-commerce tax regulations and financial payout ledger audits.
Messages: Chats and communications are stored on our servers to assist in dispute resolution or order verification processes between parties.
7. Your Data Protection Rights
Depending on your jurisdiction, you have the right to:
Access the personal data we hold about you.
Rectify or update inaccurate personal information.
Delete your account and personal data (Right to be Forgotten).
Restrict or Object to certain types of processing.
To exercise any of these rights, please contact our support team through the contact details provided below.
8. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
Email: support@shevolia.com
Website Support: Via the contact form on our platform.