Marketplace Policies
SHEVOLIA MARKETPLACE STANDARD
Clear terms before a meaningful exchange.
These policies explain how listings, tailoring, appointments, rental requests, payments, complaints and owner review work.
Seller drafts are reviewed before they go live.
Every maker submits the listing, service type, images, price, lead time, fit notes, rental terms or digital licence. Shevolia can request corrections before approval.
A request is not a sewing appointment until the maker confirms it.
The request records measurements, fabric direction, date, city, fit session and budget. The maker replies with scope, price, timing and what they need next.
Dates are checked before a deposit or confirmation.
Pickup, return, fit, deposit, cleaning, damage, late return, cancellation and handover responsibility must be written in the conversation before acceptance.
No service request silently becomes a paid transaction.
Service Center forms create a recorded request only. A customer reviews the maker's quote and terms before accepting. WooCommerce orders remain separate and traceable.
Report a listing, a person, an order or a service.
Product reports cover listing safety. The complaint center covers delivery, payment, seller conduct, tailoring, rental and other transaction concerns. Cases are private and owner-visible.
One owner queue keeps the marketplace accountable.
Service requests, rental requests, complaints and product reports have references and statuses. The owner can review, reply, change status and keep the record for escalation.